Thanks for shopping at Chumz https://chumz.co/
If you are not entirely satisfied with your purchase, we're here to help.
This is the customer that lists a book for sale and shipped the book to the buyer.
This is the customer that paid for the book through chumz to the seller.
You have 48 hours to return an item from the date you received it
To be eligible for a return, your item must be unused and in the same condition that you received it and the request should have been submitted by contacting us
Your item must be in the original packaging from the Seller
Your item needs to have the receipt such as the original shipping label.
Once we have received your complaint we will investigate and determine whether the Buyer or the Seller is at fault.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund if the Buyer is at fault after our investigation.
If you receive a refund, the cost of return shipping will be deducted from the seller account if we find the seller at fault after our investigation.
If you have any questions on how to return your item to us, contact us.