Return & Refund Policy

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Return & Refund Policy

Thanks for shopping at Chumz https://chumz.co/

If you are not entirely satisfied with your purchase, we're here to help.

Seller

This is the customer that lists a book for sale and shipped the book to the buyer.

Buyer

This is the customer that paid for the book through chumz to the seller.

Returns

You have 48 hours to return an item from the date you received it

To be eligible for a return, your item must be unused and in the same condition that you received it and the request should have been submitted by contacting us

Your item must be in the original packaging from the Seller

Your item needs to have the receipt such as the original shipping label.

Refunds

Once we have received your complaint we will investigate and determine whether the Buyer or the Seller is at fault.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund if the Buyer is at fault after our investigation.

If you receive a refund, the cost of return shipping will be deducted from the seller account if we find the seller at fault after our investigation.

Contact Us

If you have any questions on how to return your item to us, contact us.